Thank you for contacting Viral Decor.
We apologize for any inconvenience you have experienced due to the exception with the fulfillment of your order.
The next steps we need you to take are important and will enable us to review and process your request as efficiently as possible.
Please first familiarize yourself with the terms and conditions you signed at time of purchase and sent to you with your tracking information.
Please note, if a claim is not filed within the 24 hour period after delivery in accordance with our terms and conditions you signed at purchase, we will not be able to process your exception or claim.
Please fill out the attached form so that our claims department may begin reviewing your exception or claim.
Please allow up to 5 business days for our claims department to review all the information provided and to contact you with a status and next steps required to process and resolve your claim.
Please send all available photos to email@example.com with a reference to your claims # which will be provided to you once you submit your form.
Thank you again for contacting us with your exception. Please understand that it does take time to review and process this information with the vendors and service providers involved. We appreciate your patience while the review and reconciliation process is conducted.
Should you require further assistance please call us 1-888-273-3999.